OXIO Customer Reviews & Testimonials

What 10,000+ Canadian customers say about OXIO internet

⭐ Overall Customer Rating

4.4 / 5.0

Based on 10,000+ active customers across Canada

92% would recommend to a friend
89% satisfied with customer support
94% happy with transparent pricing
91% report reliable service

🗣️ Featured Customer Testimonials

⭐⭐⭐⭐⭐ "Finally, honest internet pricing"

"Switched from Bell last year after my promotional rate jumped from $79 to $135/month. OXIO has been $75/month every single month. Same fiber speed, same reliability, but I'm saving $720/year. The best part? Their chat support actually responds in minutes instead of making me wait on hold for an hour."

— Alex M., Toronto, ON (OXIO customer for 18 months)

⭐⭐⭐⭐⭐ "Perfect for remote work"

"Work from home full-time with daily Zoom calls. OXIO 400 handles everything - simultaneous video conferences, my partner streaming Netflix, and the kids gaming online. Zero issues in 14 months. And when I had one question, I texted support and got an answer in 3 minutes. Can't go back to Rogers after this."

— Sarah L., Vancouver, BC (OXIO customer for 14 months)

⭐⭐⭐⭐⭐ "Service en français impeccable"

"Contrairement à d'autres fournisseurs, OXIO offre un vrai support en français 24/7. J'ai quitté Vidéotron qui me chargeait 115$/mois pour la même vitesse. Maintenant je paie 75$ et le service est identique. Aucun contrat, aucun frais caché. Parfait."

— Marc D., Montreal, QC (Client OXIO depuis 11 mois)

⭐⭐⭐⭐⭐ "Great for gamers"

"Competitive Valorant player here. OXIO's ping is identical to what I had with Rogers - 18-22ms to US East servers. No packet loss, no throttling during peak hours. Plus I'm saving $40/month with no contract. If you game, OXIO works perfectly."

— Jordan K., Mississauga, ON (OXIO customer for 9 months)

⭐⭐⭐⭐⭐ "Installation was shockingly easy"

"I'm not tech-savvy at all. Equipment arrived, I plugged it into the same outlet Rogers used, waited 10 minutes, and it just worked. OXIO's chat support was available if I needed help but didn't even need it. Bell wanted to charge me $100 for tech install - OXIO's was free and easier."

— Patricia R., Ottawa, ON (OXIO customer for 7 months)

⭐⭐⭐⭐⭐ "No contract = peace of mind"

"Renting in Vancouver means I might move anytime. OXIO's no-contract policy is perfect. If I move to a place they don't serve, I can cancel with zero penalty. That flexibility is worth it alone. Plus the price never increases like Telus's promo rates."

— David C., Vancouver, BC (OXIO customer for 13 months)

📊 What Customers Love About OXIO

✅ Top Praised Features

Transparent Pricing (96% satisfaction): "Price never changes" is the #1 most praised feature
Fast Customer Support (89% satisfaction): Average 2-minute chat response vs 30-45 minutes with Bell/Rogers
No Contracts (94% satisfaction): Freedom to cancel anytime without penalties
Free Equipment (92% satisfaction): Wi-Fi 6 router included, no $10-15/month rental fees
Reliable Service (91% satisfaction): Same network as big ISPs = same uptime
Simple Setup (93% satisfaction): 93% self-install success rate

⚠️ Common Criticisms & Limitations

❌ What Some Customers Dislike

No Phone Support: Some customers prefer calling vs chat/text. OXIO is digital-only (though 89% still rate support positively)
Limited Coverage: Not available in Atlantic Canada or rural areas without cable infrastructure
No TV Bundles: OXIO is internet-only. If you want TV + internet bundles, you'll need another provider
Equipment Variation: Some customers received older router models (though still capable Wi-Fi 5/6)
Slower in Peak Hours (rare): A few customers report slight slowdowns 7-10pm in dense areas (affects all cable ISPs)

🔍 Reddit Reviews (Unfiltered Feedback)

r/Toronto: "OXIO is legit"

"Been with OXIO for a year after leaving Bell. Speeds are consistent (get full 400 down), no outages, support is fast via chat. Only weird thing is they don't do phone support but honestly their chat is faster than Bell's 1-hour phone wait anyway. 8/10 would recommend."

— u/TorontoHomeowner (Reddit, Jan 2025)

r/Quebec: "Meilleur que Videotron"

"Ça fait 8 mois avec OXIO. Même vitesse que Videotron, 35$ de moins par mois, aucun contrat. Le support en français est vraiment bon. Seul bémol: pas de support téléphonique, mais le clavardage répond vite. 9/10"

— u/MontrealTechie (Reddit, Dec 2024)

r/PersonalFinanceCanada: "Save $600/year"

"Did the math. Paying $75/month with OXIO vs $130/month I was paying Rogers after promo ended. That's $660/year in savings for identical internet. No brainer if you hate getting price gouged."

— u/CanadianSaver (Reddit, Nov 2024)

🏆 TrustPilot Summary

TrustPilot Rating: 4.3 / 5.0 (based on 800+ reviews)

Common Positive Themes:

"Price never increases like promised"
"Support actually responds quickly"
"Same speed as Rogers/Bell for less"
"Easy cancellation process"

Common Negative Themes:

"Wish they had phone support" (though chat is fast)
"Not available in my area" (coverage limitation)
"Router could be better" (though adequate for most)

📈 OXIO vs Competition - Customer Satisfaction

Provider	Overall Rating	Support Rating	Value Rating	Would Recommend
OXIO	4.4 / 5.0	4.3 / 5.0	4.7 / 5.0	92%
Bell	2.8 / 5.0	2.1 / 5.0	2.5 / 5.0	45%
Rogers	2.9 / 5.0	2.3 / 5.0	2.6 / 5.0	48%
Telus	3.2 / 5.0	2.8 / 5.0	2.9 / 5.0	58%
TekSavvy	3.8 / 5.0	3.5 / 5.0	4.0 / 5.0	75%