💰 Pricing & Plans
What internet speed do I need?
For 1-2 people (streaming, browsing, email): OXIO 120 Mbps ($55/month) is perfect. You can stream HD Netflix on 2-3 devices simultaneously.
For families or work-from-home (3-5 people, gaming, video calls): OXIO 400 Mbps ($75/month) is recommended. Handles multiple Zoom calls, gaming, and 4K streaming at once.
For power users (6+ devices, 4K streaming, large downloads): OXIO 1 Gbps ($95/month) gives you maximum speed for everything.
Pro tip: Most Canadian households are perfectly happy with 400 Mbps. Don't overpay for gigabit speeds unless you truly need them.
Are there any hidden fees?
No. OXIO's pricing is all-inclusive:
- ✅ Equipment: FREE (Wi-Fi 6 router included)
- ✅ Installation: FREE (self-install or technician visit)
- ✅ Shipping: FREE
- ✅ Activation: FREE
- ✅ Cancellation: FREE ($0 anytime)
- ✅ Modem rental: FREE (you keep it)
The price you see is the price you pay. Forever. No surprises.
Will my price increase after a promotional period?
No. Unlike Bell, Rogers, and Telus who increase prices after 12-24 months, OXIO guarantees your price forever. $75/month today = $75/month in 2030.
Can I use referral code RH3QN29 if I'm already a customer?
No, referral codes are for new customers only. However, as an existing customer, you have your own referral code! Share it with friends and you both get rewards.
📡 Service & Performance
Is OXIO internet truly unlimited?
Yes. All OXIO plans include genuinely unlimited data with zero restrictions:
- ✅ No data caps (not even "soft caps")
- ✅ No throttling during peak hours
- ✅ No "fair use" policies
- ✅ No overage charges
Stream 4K Netflix 24/7, download 500GB games, host Zoom meetings all day - OXIO doesn't care. Use as much as you want.
How does OXIO deliver service? Is it reliable?
OXIO uses Third-Party Internet Access (TPIA), which means they lease the same fiber and cable infrastructure used by Rogers, Shaw, Videotron, and Bell.
Same network = same reliability. You get identical quality to the big ISPs:
- 99.9% uptime guarantee
- Same fiber speeds
- Same low latency for gaming
- Just 30-40% cheaper because OXIO has lower overhead
What's the difference between OXIO and big ISPs like Bell/Rogers?
OXIO uses the same physical network but operates differently:
- No retail stores = Lower overhead = Savings passed to you
- No TV bundles = No expensive sports licensing fees
- Digital-first support = No call centers = Instant chat/text help
- No contracts = Customer loyalty by choice, not force
🛠️ Equipment & Installation
Does OXIO offer Wi-Fi equipment?
Yes, it's included FREE. Every OXIO plan includes:
- ✅ Wi-Fi 6 modem/router combo (latest technology)
- ✅ Dual-band 2.4GHz and 5GHz Wi-Fi
- ✅ 4 Ethernet ports for wired connections
- ✅ Coverage for most homes (up to 2,000 sq ft)
No rental fees. The equipment is yours to keep if you cancel. Compare to Bell/Rogers who charge $10-15/month ($120-180/year) for modem rental.
How fast is installation?
2-3 days for equipment delivery. Installation options:
Self-Install (93% of customers):
- Equipment arrives with clear instructions
- Takes 10-15 minutes to set up
- Just plug into existing cable outlet (same as Rogers/Videotron)
- Support available 24/7 if you need help
Technician Install:
- Also FREE (Bell/Rogers charge $50-125)
- Usually scheduled within 3-5 days
- Tech sets everything up for you
What if I need a Wi-Fi extender or mesh system?
The included Wi-Fi 6 router covers most homes. For larger homes:
- OXIO sells Wi-Fi extenders (optional)
- You can use your own mesh system (Google Wifi, Eero, etc.)
- Just connect OXIO modem in "bridge mode" and use your own router
🔄 Switching & Account Management
Can I keep my email when switching from Bell/Rogers?
Important: ISP email addresses (like yourname@bell.net or @rogers.com) are tied to your account. If you cancel Bell/Rogers, you'll lose that email.
Solution before switching:
- Set up a free Gmail, Outlook, or Proton email
- Notify contacts of your new email
- Forward important emails to your new address
- Update online accounts (banking, shopping, etc.)
This is standard when switching any ISP - not specific to OXIO.
Do I need to cancel my old ISP before ordering OXIO?
No, don't cancel yet! Here's the correct process:
- Order OXIO and set your activation date
- Receive and set up OXIO equipment
- Once OXIO is working, THEN cancel your old ISP
- Keep old ISP active until OXIO is confirmed working
This prevents internet downtime. Budget for 1 month of overlap if needed.
How do I cancel OXIO if needed?
OXIO has no contracts, so cancellation is simple:
- Contact OXIO support (chat, text, or email)
- Provide 30 days notice
- Keep using internet during notice period
- Service stops on your chosen date
- No cancellation fee, no equipment return required
Moving? If OXIO serves your new address, just update your service location (free). If not, cancel hassle-free.
📞 Customer Support
What customer support options does OXIO have?
OXIO offers 24/7 support through:
- Live Chat: Average 2-minute response time
- SMS Text: Text your issue, get expert help
- Email: Usually responded within 2-4 hours
- Mobile App: Self-serve for iOS and Android
No phone support. This is intentional - OXIO found chat/text is faster and more convenient for customers. No more waiting on hold for 45 minutes!
Bilingual: Full support in English and French.
What if something goes wrong? How quickly does OXIO respond?
OXIO's support metrics:
- Average chat response: 2 minutes
- Average issue resolution: 15-30 minutes
- Outage notifications: Proactive (OXIO texts you before you notice)
- Network uptime: 99.9% guaranteed
Customer reviews consistently praise OXIO's support speed compared to Bell/Rogers 30-60 minute phone waits.
🏘️ Special Situations
Does OXIO work in apartments and condos?
Usually yes, but some buildings have restrictions:
✅ Most apartments/condos: If Rogers/Shaw/Videotron cable works in your building, OXIO will too.
⚠️ Some buildings: May have "exclusive" agreements with specific ISPs. However, these are often illegal under CRTC rules. You have the right to choose your provider.
How to check: Enter your full address (including unit number) on OXIO's website. They'll confirm if your specific unit is serviceable.
Can I use OXIO for business/commercial use?
OXIO's residential plans are for home use. For business:
- Home office / freelancers: Residential plans work great (many customers WFH)
- Small business: Residential plans may work, but check OXIO's terms
- Larger business: Contact OXIO to discuss business-grade options
What about gaming? Does OXIO have good ping/latency?
Yes. OXIO uses the same fiber/cable network as Rogers/Shaw/Videotron, so latency is identical:
- Toronto to US East servers: 15-25ms ping
- Vancouver to US West servers: 20-30ms ping
- Montreal to Quebec servers: 5-15ms ping
Many competitive gamers use OXIO with zero issues. No throttling, no packet loss.
🎁 Referral Program
How does the referral code RH3QN29 work?
When you sign up with code RH3QN29:
- ✅ You get your first month FREE (save $55-95)
- ✅ Must be entered during signup (can't be added later)
- ✅ New customers only
- ✅ Works with all plans (120, 400, or 1 Gig)
Can I share my own referral code after signing up?
Yes! Once you're an OXIO customer:
- You'll receive your personal referral code
- Share it with friends and family
- They get their first month free
- You get rewards (usually account credits)
🗺️ Coverage & Availability
Where is OXIO available?
OXIO serves 6 Canadian provinces:
- Ontario: Toronto, Ottawa, Hamilton, London, Kitchener, and 100+ cities
- Quebec: Montreal, Quebec City, Laval, Gatineau, and 50+ cities
- British Columbia: Vancouver, Victoria, Surrey, Burnaby, Kelowna, and 40+ cities
- Alberta: Calgary, Edmonton, Red Deer, Lethbridge
- Manitoba: Winnipeg, Brandon
- Saskatchewan: Regina, Saskatoon
Is OXIO coming to Atlantic Canada or the Territories?
Not yet. OXIO requires existing Rogers/Shaw/Videotron cable infrastructure, which is limited in:
- Nova Scotia, New Brunswick, PEI, Newfoundland
- Yukon, NWT, Nunavut
OXIO is actively expanding. If you're interested, join their waitlist to be notified when they reach your area.
🔒 Security & Privacy
Is OXIO internet secure?
Yes. OXIO provides a standard internet connection - security depends on your usage:
- Wi-Fi security: WPA3 encryption on the included router
- Privacy: OXIO doesn't sell your browsing data (unlike some ISPs)
- Protection: Use your own antivirus, firewall, and VPN as needed
OXIO doesn't inject ads or track browsing like some budget ISPs do.
Can I use a VPN with OXIO?
Yes, absolutely. OXIO doesn't block or throttle VPN traffic. Many customers use VPNs for:
- Work-from-home (corporate VPNs)
- Privacy protection
- Accessing region-locked content
Ready to Switch to OXIO?
Use referral code RH3QN29 for your FREE first month
Get Started →✓ No Contracts • ✓ Price Lock Forever • ✓ Free Equipment